Leaking meter or need the water shut off?
Call the myMesquite Call Center at 972-288-7711 to report a leaking meter or a main break, or to request an emergency water shutoff. You can also report it in the myMesquite app. If the leak is in your yard between the meter and the house, call us at (682) 284-0966.
About 41% of Mesquite’s homes were built before 1980, and another 28.5% in the 1980s. That puts a lot of the city’s yard lines at 35 to 65 years old, and a good share of the 1980s homes inside the years when gray polybutylene was being installed.
Leak under the foundation? See slab leak repair in Mesquite. Pipe burst indoors? See burst pipe repair in Mesquite.
Mesquite’s water and its yard lines
Mesquite was one of the original member cities of the North Texas Municipal Water District in 1951, and the City’s Utilities Department delivers that water. The Census counts about 54,000 homes, with a median build year of 1983. Mesquite’s meters are read electronically; the City reads by hand only the meters that don’t respond.
Mesquite yard lines by era
The original town
About 12.5% of homes. Yard lines this old have often been replaced once. If yours is galvanized, plan on replacing it.
The growth years
About 28% of homes. Half a century or more of wet-dry cycles in Blackland clay is hard on a buried line. Repeat leaks on the same run mean replace, not patch.
The biggest decade
28.5% of homes, all inside the polybutylene settlement window, which included yard service lines installed from 1978 through mid-1995. Gray plastic at the meter is the tell.
Lawson and newer subdivisions
About 31% of homes. Early-90s lines can still be polybutylene. Newer ones leak mostly from damage or a failed fitting.
Mesquite’s water tools: WaterSmart and myMesquite
Mesquite gives customers two tools that make a yard leak easier to catch and report.
- WaterSmart is free for Mesquite utility customers. It shows your water use down to the hour, and you can sign up for usage notifications.
- Water used 24 hours a day? The City says that’s a strong sign of a running toilet, faucet or fixture, or a leak somewhere on the property. Check toilets first with dye tablets or food coloring.
- myMesquite Call Center, 972-288-7711: report a main break or leak, a leaking hydrant or a leaking meter, or request an emergency water shutoff. The myMesquite app and webpage work too.
- The meter box is City-controlled. Mesquite’s code keeps meters, curb cocks, valves and meter boxes under City control. Only a licensed plumber, the City, or someone with City permission may connect or disconnect a meter, and the water may be turned at the box only with a regulation meter key.
Signs of a leak between the meter and the house
- Round-the-clock use in WaterSmart after you’ve ruled out the toilets.
- A wet or sunken spot along the path from the meter to the house.
- The meter turning with every fixture and the sprinklers off.
- A bill that jumped with no change in household use.
- Low pressure everywhere in the house.
How we repair a Mesquite water line
Check the data
We look at the WaterSmart pattern with you and rule out toilets and irrigation.
Pinpoint the leak
We trace the line from the meter and locate the leak acoustically before digging.
Price in writing
Upfront written pricing before any work starts, with a replacement option for polybutylene, galvanized or a line that’s leaked before.
Permit and inspection
We pull the Mesquite plumbing permit when the work needs one and schedule the City inspection.
Mesquite permits for water line work
How the City of Mesquite handles it
- Licensed work: Mesquite requires plumbing installations by a Texas-licensed master or journeyman plumber. A homeowner living at the address can do it under a permit they apply and pay for.
- Registration: a contractor must register a professional license with Mesquite before getting a permit.
- Inspections include sanitary waste and water rough-in and a plumbing final.
- Building Inspection: 1515 N. Galloway Avenue, 972-216-6212.
- Before digging: the Utilities Division (972-216-6278) locates City mains in alleys and streets. Texas 811 handles gas, phone, cable and electric.
As Mesquite requires, Staggs Plumbing is registered with the City of Mesquite and pulls the permit for water line work.
Mesquite’s leak adjustment
Once a leak is fixed, Mesquite customers can ask for a leak adjustment:
- Use the City’s online form and attach proof of repair. That’s usually a plumber’s receipt, or a receipt for plumbing supplies if you did it yourself.
- One adjustment per account in any rolling 12-month period.
- Keep the repair receipt with your bills and photos until the adjustment is settled.
Where we find yard leaks in Mesquite
| Location | Typical repair | Why it happens |
|---|---|---|
| Just past the meter | Repair the customer-side fitting | Movement at the meter connection |
| Under the lawn on a pre-1980 line | Spot repair or replace the run | Age, roots and clay movement |
| Gray polybutylene from the 1980s | Replace meter to house | Patching one spot rarely ends it |
| Galvanized line in an older home | Replace meter to house | Corroded pipe fails in more than one place |
| At the house connection | Repair and check the main shutoff | The foundation and yard move differently |
Yard leak in Mesquite? Start here.
In this order:
- Leaking meter or main break? Call myMesquite at 972-288-7711, or ask for an emergency shutoff.
- Open WaterSmart and see if water is running every hour.
- Dye-test the toilets and turn off the sprinklers.
- Save your bills and photos. You’ll need proof of repair for a leak adjustment.
- Call (682) 284-0966. We locate the leak and give you the price in writing before any work starts.
Mesquite neighborhoods we serve
We fix yard leaks across Mesquite’s 75149, 75150, 75180 and 75181 ZIP codes: the old town, Town East and the I-30 and I-635 corridors, the 1980s subdivisions, Lawson, and the south and east sides.
Our Rockwall branch is a short drive east on I-30.
Mesquite water line questions
Who do I call about a leaking water meter in Mesquite?
Call the myMesquite Call Center at 972-288-7711 to report a leaking meter, a main break or a leaking hydrant, or to request an emergency water shutoff. You can also use the myMesquite app or webpage.
Who supplies Mesquite’s water?
Mesquite is one of the original 1951 member cities of the North Texas Municipal Water District, and the City’s Utilities Department delivers the water. Dallas Water Utilities is not Mesquite’s supplier.
How can I tell if I have a leak in Mesquite?
Check WaterSmart, the City’s free usage portal. If you’re using water 24 hours a day, the City says there’s a strong possibility of a running fixture or a leak. Rule out toilets with a dye test, then check the meter with everything off.
Does Mesquite give leak adjustments?
Yes. After the leak is repaired, submit the City’s online leak adjustment form with proof of repair, such as a plumber’s receipt. Only one adjustment per account is granted in any rolling 12-month period.
What does a Mesquite water line repair cost?
You get upfront written pricing before any work starts, with a replacement price when the line is polybutylene, galvanized or has leaked before. Financing is available.
